We will do everything to ensure your therapy is to your liking. Should you still have a complaint for any reason or should you be dissatisfied with the therapy, please let us know.
The easiest way of making your complaints known is to discuss it with your therapist directly. Do you have difficulty with this? Please contact Irmi Lederer, director of Empower and psychotherapist herself: firstname.lastname@example.org.
If you are unable to solve the matter directly with your therapist or Irmi Lederer, then you can try the following options:
- Complaints Mediation
The LVVP (Dutch Association of Independent Psychologists and Psychotherapists) can put you in touch with a psychologist/psychotherapist trained as a complaints mediator whose task is to mediate in the conflict.
- Complaints Committee LVVP
If your complaint is so serious in nature that mediation is not the solution, then you can also present the complaint to the LVVP’s complaints committee. This committee is comprised of an independent chairman (lawyer), a representative of the Federation of Patients and Consumer Organizations in the Netherlands (NPCF) and a member of the LVVP.
The complaint will be evaluated in light of the Professional Code of Conduct for Psychologists or the Professional Code of Conduct for Psychotherapists on the basis of the Clients’ Right of Complaint (Care Sector) Act (WKCZ). Healthcare psychologists and clinical (neuro)psychologists are governed by disciplinary law based on the Individual Health Care Professions Act (BIG).
- Central Disciplinary Committee for the Healthcare Sector (CTG)
Based on the BIG Act, you can also submit the complaint to the Central Disciplinary Committee for the Healthcare Sector (CTG). You can find out which complaints will be handled by the Disciplinary Committee on www.tuchtcollege-gezondheidszorg.nl/ik-heb-een-klacht
Dutch Association of Independent
Psychologists and Psychotherapists (LVVP)
3581 CG Utrecht
Telephone: (+31) (0)30 236 43 38
E- mail: email@example.com
LVVP Complaints Committee
P.O. Box 13086
3507 LB Utrecht